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Elhyme
  • Home
  • Shop the Collection
  • About ELhyme Boxes
  • Contact
  • FAQ

Policies

Shipping & Delivery TermsReturn and Refund PolicyPrivacy Policy

Shipping & Delivery Terms

Effective Date: February 5, 2026


This Shipping Policy outlines how ELhyme LLC (“we,” “us,” or “our”) processes, ships, and delivers orders placed through http://www.elhyme.com.


Seasonal Home Decor & Lifestyle Subscription Boxes

Our subscription boxes — including the ELhyme Home Decor Box, Lifestyle Box, and Mystery Box — ship for Free to most U.S. locations. A shipping surcharge may apply for deliveries to Hawaii, Alaska, and U.S. territories. Each Box ships four times per year around the following dates:

  • Spring Box: January - February
  • Summer Box:  April - May
  • Fall Box: July - August
  • Winter Box: October - November

All boxes are shipped via USPS Priority Mail, UPS Ground, or FedEx Home Delivery, depending on your location.
At this time, we do not ship internationally, including to Canada.


Gift Boxes & Individual Store Items

All gift boxes, decor bundles, and individually sold items typically ship within 5 business days (Monday–Friday) of order placement, unless otherwise specified.

  • Standard shipping rates begin at $9.99 and are calculated at checkout.
  • Shipping upgrades (expedited or overnight) may be available for an additional cost.
  • Orders placed during holidays, promotions, or high-volume periods may experience slight processing delays.


Order Processing & Tracking

We take great care to pack and ship each order to ensure your items arrive safely. Once your order has shipped, you will receive an email confirmation with tracking details.

Please note:

  • Once a package is in transit, ELhyme LLC is not responsible for shipping delays caused by carriers, weather, or other circumstances beyond our control.
  • If a package appears delayed, we will assist in tracking and contacting the carrier to help resolve the issue.


Delivery & Responsibility

Once your order is marked “Delivered” by the carrier, ELhyme LLC releases all responsibility for the package. We are not liable for lost, stolen, or misdelivered packages after confirmed delivery. If your package is missing after delivery confirmation, please contact your local carrier office for further assistance.


Address Accuracy

Please ensure your shipping address is accurate and up to date before your order is processed. We are not responsible for packages shipped to incorrect or outdated addresses provided at checkout. If you notice an address error, please contact us immediately at Team@elhyme.com before your order ships.


Contact Us

For any shipping-related questions or concerns, please contact our support team:

📧 Team@elhyme.com
ELhyme LLC

Last updated: January 20, 2026

Return and Refund Policy

Refund & Return Policy: All sales are final. ELhyme LLC does not offer refunds, returns, or exchanges. If you’re not in love with an item, feel free to re-gift it to a friend. In the rare case of damaged items, please contact Team@elhyme.com within 7 days of delivery with photos of the item and shipping box. 


How to Report a Damaged Item

Email Team@elhyme.com within 7 days of delivery.

Include your order number, a brief description of the issue, and the required four photos of the item and box.

  Photo 1. The damaged item(s) and how they were packaged inside the box

  Photo 2. The inner packaging

  Photo 3. The outer packaging

  Photo 4. Showing the shipping label on package with tracking number clearly visible


Our team will review your claim and contact you within 3–5 business days with next steps.


Replacements or store credit may be offered at our discretion. Shipping costs are non-refundable.

Privacy Policy

Effective Date: January 20, 2026


This Privacy Policy explains how ELhyme LLC (“we,” “us,” or “our”) collects, uses, stores, and protects information obtained from users (“Users”) of the http://www.elhyme.com website (“Site”).
This Policy applies to all products and services offered by ELhyme LLC and complies with the and the California Consumer Privacy Act (CCPA).


1. Personal Identification Information

We may collect personal identification information from Users in various ways, including (but not limited to) when Users visit our Site, register for an account, place an order, subscribe to newsletters, or fill out forms. Users may be asked to provide information such as name, email address, mailing address, and phone number. Users may browse the Site anonymously. We collect personal data only if it is voluntarily submitted. Refusal to provide such data may prevent participation in certain Site-related activities.


2. Non-Personal Identification Information

We may collect non-personal information whenever Users interact with our Site. This may include browser type, device type, operating system, IP address, and other technical details regarding Users’ connection to our Site.


3. Web Browser Cookies

Our Site may use “cookies” and similar technologies to improve User experience and analyze Site performance. Users may set their browsers to decline cookies or notify them when cookies are being used. Disabling cookies may cause some portions of the Site to function incorrectly.


4. How We Use Collected Information

ELhyme LLC may use collected information for purposes such as:

Operating and maintaining the Site properly.

Improving customer service and responding to support requests efficiently.

Personalizing user experience through aggregated insights.

Processing transactions and providing purchased products or services.

Sending transactional and informational emails related to orders, inquiries, or updates.

Running promotions, surveys, or other marketing campaigns with your consent.

We do not use personal data for automated decision-making or profiling without explicit consent.


5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy or as required by law. After that, data is securely deleted or anonymized.


6. Data Protection

We implement industry-standard security measures for data collection, storage, and processing to protect against unauthorized access, alteration, disclosure, or destruction. Our Site is compliant with PCI DSS standards for secure transactions and employs encryption where appropriate.


7. Sharing Personal Information

ELhyme LLC does not sell or rent personal identification information.
We may share limited data with:

Trusted service providers who assist with business operations (e.g., payment processors, email distribution).

Legal authorities, if required by law or to protect our legal rights.

All third parties are bound by confidentiality and data protection agreements consistent with CCPA.


8. Your Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what personal data we collect, use, and disclose.
  • Request deletion of your personal data, subject to exceptions.
  • Opt out of data sharing or “sale” (though we do not sell personal data).
  • Non-discrimination for exercising your privacy rights.

You can submit a verified request by emailing Team@elhyme.com or mailing us at our listed address below.


9. Electronic Newsletters

Users who opt in to receive our newsletters may receive company updates, new product details, and related information. You may unsubscribe at any time via the link in each email or by contacting us directly. We may use third-party providers to distribute these communications under strict privacy conditions.


10. Changes to This Policy

ELhyme LLC reserves the right to update this Privacy Policy at any time. We will post any changes on our Site and, when appropriate, notify Users via email. Your continued use of the Site following updates signifies your acceptance of those changes.


11 Contacting Us

If you have questions about this Privacy Policy, our practices, or wish to exercise your data rights, contact us at:

📧 Team@elhyme.com
ELhyme LLC

Last updated: January 20, 2026

Copyright © 2026 Elhyme  - All Rights Reserved.

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