Welcome to ELhyme’s FAQ page — where we’ve gathered answers to some of the most common questions about our boxes, products, and process.
If you can’t find what you’re looking for, feel free to reach out at Team@elhyme.com — we’re always happy to help.
ELhyme (which means “inspiration” in Farsi) is a quarterly home décor and lifestyle brand that curates beautifully crafted, eco-conscious pieces for your home.
Each quarterly box includes a mix of home décor, lifestyle goods, and artisan-made accents. A portion of the items are ethically sourced and made with sustainability in mind.
We focus on mindful curation, cultural authenticity, and supporting ethical and local makers, so every delivery feels meaningful, not mass-produced.
🎁 Three-Tier Box Model - We offer three unique box types and different price points. (Lifestyle, Home Décor, or Mystery) gives customers choice, transparency, and value
Choose from three distinct ELhyme boxes — Lifestyle, Home Décor, or Mystery — each curated with its own vibe. Every quarter, boxes are refreshed at different price points, giving you the flexibility to pick what inspires you most.
This approach allows us to include authentic, higher-quality, and artisan-made items without being limited to a fixed price model. You’ll always know the price before you select your box, and you’ll always receive exceptional value for what’s inside.
Yes! Shipping is free to most U.S. locations. A small surcharge may apply for Hawaii, Alaska, or U.S. territories. We currently do not ship internationally.
Yes — simply log into your account before your order ships to update your address.
We cannot redirect boxes once they’re in transit, so please double-check your details before shipping dates.
All sales are final. We do not offer refunds, returns, or exchanges. If something isn’t your style, we encourage you to re-gift it — sharing joy is part of the ELhyme experience.
If an item arrives damaged, please email Team@elhyme.com within 7 days of delivery.
Include your order number and photos of both the damaged item and shipping box.
We’ll review your request and, at our discretion, may offer a replacement or store credit.
At least 50% of our Haven Lifestyle boxes are sustainable. We partner with ethical makers and small-batch artisans who prioritize eco-friendly materials, fair labor, and responsible production practices.
Our collections feature a mix of American-made and ethically sourced global goods, carefully chosen to reflect craftsmanship, quality, and authenticity.
We love supporting independent brands and artisans. We try to fill our boxes from women-owned, eco-conscious, and small-batch makers across the U.S.
Every time you complete four seasonal (quarterly) box purchases, you’ll receive a bonus Mystery Box filled with 4 - 6 surprise items as our way of saying thank you for being part of the ELhyme community.
Each time you purchase four consecutive quarterly boxes you’ll automatically qualify for a free Mystery Box. We track your purchases on our end, so there’s no need to sign up separately.
Once you purchase your fourth consecutive quarterly box, your Mystery Box will ship out with that purchase. We’ll send you an email notification confirming your mystery box reward.
No limit. As long as 4 quarterly boxes are purchased consecutively you will receive a mystery box.
We’re not offering subscriptions just yet — but as our community grows and boxes continue to sell out, we’re open to introducing a subscription option for select boxes in the future.
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